Posts tagged 'clients':

On the lookout for more business?

September 23, 2011

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Part of the work I do is to help businesses find new routes to market by getting into the nuts and bolts of what services and/or products they offer.

One of the areas we focus on is who they offer their services to and what makes their products/services better than their competitors? This in depth analysis usually unearths some surprising ideas which can then be fairly easily implemented with great results.

One easy exercise I encourage people to do is to focus on the most valuable tool they hold in the palm of their hand, historical data,  and then show them how this can help to increase their market share.

You may find the following helpful in unearthing ways to grow your business.

Take a look at past clients and the types of work you have done for them. Carry out a simple analysis on the following;

  • 1. What type of business/person are they? – Categorise these clients into 4 or 5 simple groups that can be easily targeted.
  • 2. What service/products did you provide for them? – Understand what service/product was attractive to which client/business.
  • 3. Where else might you find similar businesses/end users/customers? – Locate these groups and market your services to them.
  • 4. What did these clients like most about the service/product you provided? – If you don’t know, ask them and include their comments in your marketing literature/speak.
  • 5. What other groups might be attracted to the same things? – Focus on unearthing where these ‘other groups’ might be and market to them.

Hopefully the above will give you some food for thought. If you need more help with planning your marketing strategy or seeking out business opportunities, we can help.

Call Heather on 07843 006984 for an informal chat about what we can offer.

 

 

 

Falling in love again…

July 22, 2011

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In a recession we all take steps to cut our spending both at home and in business but is this really always the best strategy?

With so many companies falling by the wayside, the desire to hold on to what money we have is understandable but not necessarily pragmatic. However, there are ways to maximise on potential client opportunities without breaking the bank.

Let’s explore a  few affordable options.

 

Consider the following;

  1. Do your clients know that you are still in business?
  2. Is there a pool of potential new clients whose normal supplier has gone out of business?
  3. Are you fully aware of what your clients need in a recession?
  4. Are your staff ‘treading water’?
  5. Do your clients know what you can offer them?
  6. Have you and your staff fallen out of love with your business?

How much money might any one of the above be costing your business and what steps could you take to reduce that cost? New business, retained business and lost business all have a monetary value.

Let’s explore how to eliminate these costs and keep moving towards maximised productivity and profitability;

Engage with New Clients Host an open day at your premises.

Publicise what you offer and the level of service you can provide. If not for now, for the future.

Remind lapsed clients you are still in business – Run a workshop to showcase your services.

We all have clients we only work with periodically. If you don’t maintain contact with them they might assume that you have ‘disappeared’ and place their business elsewhere.

‘Press the flesh’ of existing clients – Organise a seminar with a keynote speaker relevant to your line of business and share some ‘free’ information.

Show appreication to your existing clients and be sure to ‘thank’ them for their business. Existing clients are the cheapest audience to market to. Make the most if them.

Interrogate your clients, new and old – A client questionnaire aligned with a free prize draw will increase response levels and provide valuable marketing material.

In times of recession our needs change. Make sure you keep abreast of what your client needs NOW and in the future. The only way to do that is to ask questions.

Re energise your team – a small team building event can clear the air, bring new energy to a team and (if handled correctly) identify some great marketing ideas.

Recession is a difficult time for everyone. Don’t allow your staff to think that your business is treading water. This is bad for morale and for business. Maintaining energy within your business is a fundamental part of success.

Educate your clients – Workshops, Seminars & Training sessions can all educate your clients and (with luck) highlight just how much they need your products/services.

Make sure your clients understand what you have to offer. As you introduce new products, services, team members, move premises etc keep you clients informed of what you can provide and how.

Re energise yourself – Providing your business with a target (other than a KPI) can increase energy levels immensely.

Remember that businesses need energy. If you fall out of love with your business, your clients will fall out of love with you. If you lack energy – fake it.

If you need help with falling in love with your business again contact Heather Noble on 07843 006984 for an informal chat and to find out more about how we can help.

Dreaming of clients…

July 3, 2011

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One of the key questions I ask when working with a client is ‘Who is your dream client?’ And often they reply, without hesitation, ‘One with a huge budget’.

On the face of it, that might sound like a perfectly logical wish but is that really what you need in a dream client?

Stick with me and I’ll explain the logic.

Imagine you are a car dealer. Would your dream client be someone who walks in, buys a top of the range motor, for cash, and disappears, never to be seen again? Money in the bank. Job done.

Or might you prefer a client who walks in, buys a mid range car, on finance, brings it in for regular servicing and tyres for 3 years then returns to trade it in for another car, on finance, which they then bring in for regular servicing and tyres for 3 years, tell their friends about how easy it is to book their car in, what a great job you do in servicing it, how the car always gets valeted when it comes in for service… and so on, and so forth? Do you see where I’m coming from?

Banks don’t want customers who have money, they want customers who want to borrow money and who will pay it back over 3 or 5 years then borrow some more. Repeat business and happy customers is what it’s all about. Read more »

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