Posts tagged 'networking':

Going back to my roots…

May 11, 2012

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Business Networking Roots

I’ve been networking all my life and didn’t even realise it. I think it’s fair to say, I was an early adopter.

None of this occurred to me until recently when I was heading south on the A49 to Hereford to the place of my birth (well near enough) in order to deliver a workshop to the Royal National College for The Blind on how to achieve maximum results from networking opportunities.

It was just around Ludlow when it dawned on me. I’ve been networking for over 40 years. Since a time long ago. Since the age of 5. Since the days when I lived in central Hereford and spent most of my spare time travelling up and down the pedestrianised zone on my bike wearing either Wellington boots or flip flops depending on the weather conditions

My regular routine involved, apparently, riding up and down the street pausing only to speak to people who caught my eye, (and there were many it seems), engaging them in conversation and, if I was lucky, securing a small financial gift with which to venture to the sweet shop. Sheer skill!

But there wasn’t only financial reward. I gained access to homes, gardens and dusty upstairs rooms as part of my travels. I benefited from the stories regaled by colourful characters on benches in the Cathedral close and I spent many hours gazing into shop windows gleaning subliminal messages of how to ‘set out my stall’.

I realise this may sound like some form of child neglect on the part of my parents but things were different in those days, or so I am told. I have to believe it otherwise, I might start to think there was some plot to get rid of me. And at such a young age…

So, could I really be networking at the age of 5? Is it possible that some of the skills I now rely on to grow my business were formed at such a young age and is there anything to be learned from my formative years? I believe so.

  • 1. Get on your bike

If you don’t get out there you won’t meet anyone. Sounds obvious but you would be amazed at just how many people I speak to who either never venture out to a network meeting or, possibly worse, join a networking group and then never attend.  As with the National Lottery,  you’ve got to be in it to win it. So, whether you are sitting on the fence and wondering whether to take those first steps into networking or if you have paid your subs but never made it back to another meeting Get on your bike.

  • 2. Seek out hidden gems

Networking isn’t just about focusing on one type of business. Of course, you will have your target audience but, with networking you need to think about who else you can connect with. You will have heard the phrase ‘sell through the room not just to the room’. As a child, I didn’t only focus on getting to know the owner of the sweet shop. I spread my wings to the antique shop, the pub, the art gallery and even the Cathedral. Not typical places for a 5 year old to be attracted to but all held people and they, as I clearly realised, were likely to provide a better return when it came to sweets!

  •  3. Ask Questions

Whilst I wasn’t the cutest kid on the block I must have been doing something right when it came to engagement. The most common conversation opener for a child is through the asking of questions and that certainly applies in a networking situation. I had a thirst for information that has stayed with  me into adult life. Wanting to know the bigger picture means that I spend a lot of time asking questions and, perhaps more importantly, listening to the answer. In networking, questions are the key to information and information is the key to engagement.

So, there you have just a few of the many ways in which my childhood activities (before school really got in the way) have helped to grow my business and expand my knowledge of the local community.

If you would like to know more about how I can help you to get the most out of your networking opportunities contact Heather on 07843 006984 or email heather@salt-solutions.co.uk

 

 

Cabbages to Colanders…

May 1, 2012

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From cabbages to colanders, cricket bats to cucumbers and rubber chickens to cotton wool, the jury is out on whether props prove a positive addition to your networking pitch.

Whether we love them or hate them the serial networkers amongst us will have all seen our fair share of artefacts aimed at illustrating the essence of a business pitch.

Well, today I was asked my view on what benefits props add to the occasion and whether it is ever a good idea to wear a silly hat when networking.

 

 

  • My pitch should be MEMORABLE, shouldn’t it?

The idea of a 60 second pitch is to catch the attention of your audience but serves little benefit if they only remember the prop and not what you had to say. How often have your heard people mention ‘the guy who carries the grapefruit’ or ‘the lady with the rubber ring’ yet when asked to recall their name or business activity nobody really knows? The only way to be truly memorable is for your pitch to resonate with your audience. It is about the way you make your audience think and feel. No more. If you still feel that you MUST use a prop, make sure it is entirely relevant.

  •  So, what counts as a RELEVANT prop?

Well, that depends entirely on your line of business. For example, nobody would employ a photographer without having viewed their work so a photographer should always bring a visual reference to demonstrate their style. Similarly a jeweller or a potter would be crazy not to bring a sample of their craft to show. People buy products with their eyes. These examples would count as ‘samples’ rather than props and are therefore, completely RELEVANT.

  • I don’t MAKE anything so how can I ILLUSTRATE what I have to offer?

Depending on your line of business there will almost certainly be key messages that you wish to convey to your audience. These are likely to change from time to time and, if you are from a service industry, will need to appeal to a wide range of needs and wants.

Bringing a visual aid to demonstrate a service is likely to be at best, confusing, at worst, a disaster. So, use word PICTURES.

Channel your creative energy into crafting a story, an example of how you have helped clients in the past, tell the true story of what difference you can make to the life of your listener.

  • But what if I offer MULTIPLE services and/or products?

Every time you stand up to deliver your pitch, you MUST have a clear objective. Are you looking for clients? Are you seeking to collaborate with others in the room? Are you trying to connect with a specific person? Whatever your aim you should ALWAYS be specific about who you are speaking to. Trying to appeal to everyone in the room is NEVER going to work.

And finally, remember, your pitch is NOT about tomorrow, it is about the here and now. Your pitch is NOT about selling, it is about fishing. Your pitch is NOT about being clever, it is about being real.

If you need help in crafting, tailoring and delivering a PERFECT PITCH, contact Heather Noble on 07843 006984 for details of forthcoming workshops or to book your private 1-2-1 session

 

Only smarties have the answer…

January 19, 2012

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As 2012 gets underway and the difficult times of 2011 fade into the background (for some at least), our thoughts turn, inevitably, towards the new business year and to wondering what it might have in store for us?

With media sceptics predicting another financial dip and news reports reinforcing that message I started to ponder what it might take to ‘turn things around’? What could be done to set the economic wheels in motion once again? Who really could make a difference to the current situation?

Now, don’t get me wrong, I am no financial wizard with a magic wand and some fairy dust, nor have I been living in a bubble for the last 3 years, but I do spend a lot of time listening to the concerns and challenges experienced by small businessses and I have arrived at the following conclusion…

Only smarties have the answer.

In my view, if we are to drag ourselves out of the recession any time soon, we need to take it upon ourselves to oil the wheels of industry from the smallest cog upwards.

Whilst huge multinationals are feeling the pinch and cutting staff, micro businesses are on the increase with self employed numbers reaching the highest level since the 1930′s and equating to 14% of all employment in the UK.

So, as the number of  micro businesses increases, so the power that small business can generate grows.

With this in mind, imagine what small businesses could achieve as a critical mass if we moved forward together. What type of wave might we generate if we all dipped a toe in the water at the same time? What difference could we make if we all pulled together?

What I am proposing for the smarties amongst us is really very simple.

We all know the phrase, ‘what goes around, comes around’ well why don’t we see if we can adopt that method for our businesses? How about, next time you need a product or service you look at placing the order with the smallest of  businesses (based on recommendation, of course)?

What if, next time you need a product or service you inject your spend into the small business community and wait for it to ‘come around’ again?

What if, we all ‘shared the love’, and spread the wealth?

Those of you who know anything about me will know that I am an avid networker. Why do I believe so strongly in networking? Why do I spend so many early morning clearing frost off my car? Is it because I’m mad? No, quite simply it is because it allows me to do precisely this with relative ease, considerable confidence and great results.

Don’t take my word for it. Take control of your own destiny. Get out, meet small businesses, develop relationships, build trust and get those wheels oiled. Be a smartie!

If you would like to receive my top tips on how to get the most out of your business networking contact Heather on 07843 006984 or email info@salt-solutions.co.uk to request a copy.

 

What is the best type of advertising for your business?

December 5, 2011

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This question generated some interesting discussion recently when it was suggested that word of mouth is the best type of advertising a business can have.

So,  how do you go about taking the idea of word of mouth recommendations to the next level? For instance, how do you get better at gathering testimonials from satisfied customers? Once you’ve done that, where should you use the data to best effect?

This is where you can get really creative in your approach to marketing.

The following steps provide a framework to capture, interpret and use your clients comments to attract more business.

Step 1 - Collect The Data

The first step is to devise an easy to use system where you ask every customer for feedback on the level of service or quality of products they have received from you.  This can be a simple email questionnaire with a few open questions encouraging the customer to not only give their impression on the level of satisfaction but also to find out why they are happy (or otherwise).

The way you phrase these questions will extract some really useful information. Using a mix of closed questions (eg a straight yes or no) and a few where you ask for a score out of five to be awarded in a given area can generate interesting and powerful statistics with which to promote key elements of your business. In addition you want some open questions to extract what you customer really feels about the service you provided for them.

Step 2 - Understand The Data

Once you have gathered this information you need to understand what it is telling you.

Knowing how to ‘cut’ the data can have a massive impact on you use it. The options are almost endless. For example, it may be that you rate higher on a specific product or service with a particular type of customer. You might score particularly well for customer service. Some customers might be blown away by your excellent value for money and, hopefully, a significant proportion of your customers are prepared to recommend you to a friend.

Facts like this can be employed for targeted marketing and the more you understand the data, the better you can make it work for you and your business.

Step 3 - Use The Data 

You know you should use client testimonials on your promotional materials, but do you?

Using quotes in your 60 second pitch will give fellow networkers the confidence to recommend you to others.

You know you should highlight what you do best to potential customers, but do you?

Using statistics on promotional material will give warm leads reassurance on the way in the qualirfind out more about the services and products you provide

You know you should provide examples of the benefits you can bring, but do you?

Highlighting the difference your products and services have made to a customer will enable others to imagine how they might feel if they adopt you as a supplier or service provider. People buy benefits, so make sure you highlight what they are.

These are just a few ideas that will help to reinforce your position in the market, highlight your services and strengthen your brand.

If your business needs help with any of the above please contact Heather on 07843 006984 for a no obligation discussion on how Salt Solutions can help.

NB Don’t forget to seek permission from your customer before you use any testimonial for promotional purposes.

Work that Network

August 18, 2011

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Those who know me will be aware of how massively passionate I am about Networking and of my one woman mission to encourage businesses (particularly new businesses) to learn to love this amazing opportunity that takes place all over the country, on all days of the week and at all times of day, so there’s really no excuse not to give it a chance. What have you got to lose?

Whether mornings are your thing, or you prefer a lunchtime or evening meeting there are groups and opportunities to suit your working day and work life balance.

My preferred group is www.4networking.biz and you can find out more about their 300+ groups via their website. This blog is not an advert for 4Networking although the temptation to rave about my journey at 4N is overwhelming.

Many people think that they can’t afford to join a regular networking group. I’d say you can’t afford not to. Of course, for a new business all costs have to be ‘weighed’ up and justified. I’m not just talking financial investment but also emotional investment but as any financial expert will advise, if you don’t invest, you’ll get no return.

No genuine networking group should profess to do it all for you. They can only facilitate, and of course some do a better job of that than others. The best way to find the type of networking that ‘works’ for you is to try several but remember, you should network in the style that suits you, not that suits the group. You MUST be yourself and speak out and speak clearly.

You need to make your investment work for you and the only way to do that is to make an effort, engage and as I like to say ‘put yourself about a bit’.

You may find the following key tips useful for your business networking journey. Please feel free to share your thoughts and experiences of networking in the comments field and get in touch if I can advise or help in any way.

  • 1. Sample several groups in your local area (or the area that you want to promote your business to). Most groups offer the chance to visit several times as a visitor to ‘suss out’ whether they are right for you. DO NOT be pressurised into membership. A genuine group should sell itself. If it feels right, it probably is right but only you can decide.
  • 2. Be prepared. Don’t miss a single opportunity. Remember your business cards and flyers. Prepare your ‘Elevator Pitch’ and be very clear about the message you want to convey. And remember using notes as a prompt IS OK!
  • 3. Don’t try to be someone you aren’t. Dress in a way that reflects you and your business. In 2011 suits aren’t always the best dress code and your appearance should reflect your personality and business. It’s another form of non verbal communication.
  • 4. Talk to people. Tough though it may be don’t wait for people to approach you, because they may not (sad but true). Don’t assume that everyone else knows everyone else in the room, they probably don’t.
  • 5. Swot up on small talk. You’ll be amazed how easy it is to ‘dry up’ unless you have mastered the art of verbal diarrhoea in the way that I have! Talk about the venue, the coffee, the traffic whatever it takes.
  • 6. Ask questions, questions, questions. Bizarre as it sounds, don’t try to sell your business. Listen, listen, listen. You’ll be amazed what information people will share with you when you make them feel relaxed and ask open questions.
  • 7. Follow up on your promises. If you promise to forward some information, make to someone after the meeting, make sure that you do. If you planned to forward diary dates for a follow up meeting, make sure that you do.

Much of the above is common sense but you’d be amazed how many  people don’t follow these few simple rules.

Most importantly, get out there, make some decisions and stick with it. There are no quick fixes in business. If you business is new or flagging, the one thing you are is ‘time rich’ and there lies your biggest opportunity.

If you would like help with perfecting your Elevator Pitch or your networking techniques, we can help. Call Heather for an informal chat about how we can help you get the most out of your networking  journey.

 

Shropgeek 2011

July 22, 2011

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Salt Solutions are thrilled to be working with the Shropgeek team to plan and deliver their Theory of (R) Evolution event again this year.

With a larger venue it means we are able to maximise not only on the scale of the event but provide a greater opportunity for ‘geeky networking’. We know how much you  love sharing those ‘techie tips’ and advice so there will be plenty of time to do this in between our fantastic speakers and alongside, of course, beer.

This year we are delighted to have secured local Radio Shropshire’s own Jim Hawkins to host the evening who we know will be sure to get the very most of our guest speakers.

Compared to other similar events this is a real value for money evening, so clear out Friday 2nd September in your diary and come indulge your inner (or outer) geek.

Check out the full and varied line up and book your tickets via the dedicated Shropshire (R) Evolution website  http://www.shropgeek-revolution.co.uk/

 

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